Note: we have listened to your feedback and removed Shiply Points & Transport Provider Level features from the marketplace.
We have created three new exciting features which will help improve your experience as a transport provider on Shiply further: Shiply Points, Transport Provider Levels and Listing Quality Indicators.
Here’s the breakdown:
Shiply Points
Simply put, you are now awarded points for the most important activities that you carry out on Shiply:
- 1 Shiply Point when you log in (maximum 1 point per day)
- 1 Shiply Point when you place a bid (maximum 1 point per listing)
- 10 Shiply Points when you have a bid accepted
- 10 Shiply Points when a user leaves a positive feedback comment for you
But at the same time you can also lose points:
- -1 Shiply Point when you withdraw a bid within 12 hours after it was placed
- -20 Shiply Points when a user leaves a negative feedback comment for you
Transport Provider Levels
“Why do I want to gain Shiply Points?” Simple answer: Shiply Points determine your Transport Provider Level which is displayed alongside your username to your prospective new customers / users.
Your Transport Provider Level shows how reputable and established you are on Shiply and because it is displayed to users of the site, having a higher Transport Provider Level means your bids are more likely to be accepted.
Shiply Transport Provider Levels are determined as follows:
Listing Quality Indicators
We know how busy you are as a transport provider. Therefore, to make sure your time on Shiply is best spent, we have created a simple rating system for listings on the site.
There are three Listing Quality levels which are indicated with different colours shown in the table below. We calculate the listing quality score based off a number of factors such as whether the user is responding to messages and checking their received bids.
We hope these new features will prove useful as a transport provider on Shiply. As always, we appreciate any feedback. Just drop us an email at mailto:[email protected] share your opinion or leave comments below!
10 comments on “New Features: Shiply Points, Transport Provider Level and Listing Quality Indicators”
Hi, i do not think that this system gives a true reflection on the ability of the transport provider,in fact i think it is very misleading to a great number of people using shiply for the first time.I think things are going from bad to worse because you changed the system not long ago and on some listings it does not tell you when the item finishes on e-bay.I have a100% feedback rating,why should someone who less then90% feedback have more points then me.Could you please answer these questions because i go to a lot of trouble to protect my feedback and now it feels like i have been wasting my time.Regards Bill
Hi Bill,
Thank you for taking the time to leave feedback. Your comments have been taken on board and we are currently improving these features so they better reflect the efforts of transport providers on Shiply. We will update the Shiply Points and Transport Provider Level features shortly.
Kind Regards,
Anthony
Hi, i could not agree more with the above comments, it’s far worse than before, so all you need to now is log on everyday and bid for job after job all day long! you can have 85% positive feedback against someone like me who only bids for jobs i can guarantee a delivery, with my 100% feedback! i work my guts off to get (and keep) a 100% feedback, and someone that has bid for 1000’s of jobs and got poor feedback because they don’t care start getting my jobs! brilliant!!! Regards Andy
Hi Andy,
Thank you for the feedback. We have been listening to your feedback and have updated the scoring system accordingly. Transport providers will receive a maximum of 1 point per day for logging in, likewise for placing a bid. Transport providers will also be penalised for negative feedback. We think this will reward the transport providers who have worked hard to maintain high feedback scores and will ultimately help them win more work.
Kind Regards,
Anthony
Sorry, but a total disaster of a system. I have a competitor with half of my feedback and loads of negatives, yet he is a 6 and I am a five. I agree with other comments on here. Also someone who has only been on shiply a few weeks has 4 stars. At least don’t award stars until someone reaches 50 or 100 feedback and remove them if there feedback score is under 98%.
regarding your points system !
it doesnt seem fair that someone with 33 feedbacks can have the same level as someone that has 165 feedbacks , i work very very hard to earn my feedback as it gives the next customer some reasurrance ! now anyone can do a few jobs and be on the same level ????????
Surely the best way to illustrate how well a courier is performing is by working out the percentage of good feedbacks to the amount of accepted bids. 40% = 4 stars, 50% = 5 stars, 60% = 6 stars and so on. This way the courier will provide a better service and the customer can see who is providing a good job.
I have to agree with above comments, but would like to add that not all customers leave feedback. . I have successfully completed around 50 jobs but only have 28 people have bothered to leave feedback, I have emailed customers aswell to politely ask for feedback as I give feedback on all my deliveries. One of the other sites that I use operates a system that scores for accepted jobs so I would be on a score of 50 with that system on shiply not 28. Another flaw with the system is the loss of points for withdrawing a bid within 12 hrs. In my case I bid for jobs in the area that I am working the next day and withdraw if not accepted before I set off which sometimes falls into the 12 hr timescale. I don’t want to find myself in the situation of having a bid accepted for a delivery over the other side of the country which I don’t find out about till I get home.
I think a service rating similar to my example below would be a very fair way to show the level of serivce a transporter provides there customers this will work equally for shiply’s older members, new members as well as both frequent and occational users of the site –
“SERVICE RATING”
(A based score of 10-25 feedback is first required) after which exactly where the transport providers level icon was placed the following could be used
GOLD star with a number 5 in the centre for all transport providers with an overall feedback score of 99%-100%
SILVER star with a number 4 in the centre all transport providers with an overall feedback score of 96%-98.9%
SILVER star with a number 3 in the centre all transport providers with an overall feedback score of 94%-95.9%
BRONZE star with a number 4 in the centre all transport providers with an overall feedback score of 92%-93.9%
BRONZE star with a number 4 in the centre all transport providers with an overall feedback score of 90%-91.9%
Sorry the last part of that message should have read
BRONZE star with a number 2 in the centre all transport providers with an overall feedback score of 92%-93.9%
BRONZE star with a number 1 in the centre all transport providers with an overall feedback score of 90%-91.9%
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